Refund Policy
Effective Date: January 1, 2026
At Homvolia, customer satisfaction is our priority.
Refund Eligibility
Refunds may be issued if:
- Your item arrives damaged.
- You receive the wrong item.
- Your order is lost during transit (after carrier investigation, if applicable).
- Your approved return is received and inspected.
Refund Process
After we receive and inspect your returned item, we'll notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Refund Timing
Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund after the expected processing time:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, please contact us at:
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it can no longer be canceled.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We'll work quickly to resolve the issue with a replacement or refund, depending on the situation.
Contact Us
If you have any questions about our Return Policy or Refund Policy, please contact us:
Homvolia
Email: support@homvolia.com
Or Please check our live chat
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
