Refund policy

Shipping Policy

Shipping Coverage Homvolia currently ships exclusively within the United States.

Shipping Costs We are pleased to offer FREE shipping on all orders within the United States.

Order Processing Time

Orders are processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed, you will receive a confirmation email containing your shipping details.

Estimated Delivery Times

Standard Shipping: 7–12 business days.
Please note that delivery times are estimates and are not guaranteed. Unexpected delays due to weather, carrier issues, or high order volumes may occur.

Order Tracking Once your order has shipped, you will receive a tracking number via email, which you can use to monitor the delivery status of your package. If you do not receive tracking details within 5 business days, please contact our support team.

Return and Refund Policy

30-Day Return Policy We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, with all original tags, and in its original packaging. You must also provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team via email. All returns must be shipped to the following address: 20 Haypress Rd Ste 313, Cranbury, New Jersey 08512, United States.

Refund Process Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and rectify it.

Payment Policy

Accepted Payment Methods Homvolia accepts the following payment methods:

Major credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
Secure online payment gateways available at checkout

All payments must be made in full at the time of purchase.

Payment Authorization

When placing an order, you authorize Homvolia to charge your selected payment method for the product price, applicable taxes, and any additional charges disclosed at checkout. Orders will not be processed until payment has been successfully authorized.

Contact Information

If you have any questions regarding shipping, please contact us through our Contact Us page or customer support email.

We aim to respond within 24–48 business hours.

Our Commitment