Refund policy

Return & Refund Policy

Thank you for shopping with Homvolia!

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

Return Eligibility

You may request a return or refund if:

• You received a damaged or defective product.

• You received the wrong item.

• The item is significantly different from its description.

• The product arrives incomplete or missing parts.

To be eligible for a return:

• Your request must be submitted within 30 days of receiving your order.

• The item should be unused, in its original condition, and in its original packaging whenever possible.

• Please include your order number and, if applicable, photos or videos showing the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos. We will review your case promptly and arrange a replacement or refund if approved.

Return Shipping

• Customer-paid returns: Customers are responsible for return shipping costs unless the return is due to our error.

• Our responsibility: If you receive a defective, damaged, or incorrect item, we will cover the return shipping costs or provide a replacement at no additional cost.

• Restocking Fee: None.

Refund Process

Once your return request has been approved:

1. We will review the return and verify the issue.

2. If additional verification is required, our support team will carefully review your request.

3. Once approved, your refund will be processed within 10 business days.

4. Refunds will be issued to your original payment method.

Please note: That your bank or credit card provider may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Products damaged due to misuse or improper handling.

• Final sale or clearance items.

• Personalized or custom-made products.

• Gift cards (if applicable).

Order Cancellation

Orders may be cancelled within 24 hours of purchase. Once an order has entered processing or has been shipped, it may no longer be possible to cancel it.

International Orders

As we work with trusted global suppliers, international returns may require additional transit time depending on your location. We are committed to handling every case fairly and will work with you to find the best possible solution.

Refund Approval

Refunds are issued after one or more of the following have been verified:

• Verification of the reported issue.

• Supporting photo or video evidence when required.

• Confirmation of the order details.

• Supplier verification, if applicable.

Contact Us

If you have any questions regarding returns or refunds, our support team is happy to help.

• Business Name: Homvolia

• Email: support@homvolia.com

• Phone: +1 (551) 688-3405

• Return Address: 20 Haypress Rd, Ste 313, Cranbury, NJ 08512, United States

Thank you for choosing Homvolia. We appreciate your trust and look forward to serving you and your home.